Shipping Policy:

At Drinex USA, we aim to provide reliable, efficient delivery across the United States. Please review our shipping policy below to understand handling times, transit expectations, and order tracking procedures.

Processing & Fulfillment Times:

Order Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email. 
* You will receive a secondary notification with a tracking number once your order has officially shipped.

Shipping Rates & Transit Estimates:

We offer standard ground shipping on all domestic orders within the contiguous United States.

Standard Ground Shipping: 5 to 10 business days, Calculated at Checkout / Free on Select Promotions

*Note: Total estimated delivery time is equal to Processing Time (1–3 business days) + Transit Time (5–10 business days).*

Order Tracking:

Once your package ships, you will automatically receive an email containing your carrier tracking number (USPS, UPS, FedEx, or DHL). Please allow up to 24 to 48 hours for the tracking link to update with live scan data from the carrier.

If you have not received tracking information within 4 business days of placing your order, please contact us at support@drinexusa.com with your name and order number.

Shipping Restrictions:

Domestic US Only: Currently, Drinex USA primarily ships to addresses within the United States.
P.O. Boxes & APO/FPO: Some oversized or heavy items may require a physical street address for delivery. If an order cannot be delivered to a P.O. Box, our support team will contact you for an alternative shipping address.

Address Accuracy & Missing Packages:

Correct Address Requirement: Please ensure your shipping address is fully verified and accurate during checkout. Drinex USA is not responsible for orders delivered to incorrectly entered addresses provided by the buyer.
Delivered But Missing Items: If your tracking information shows that your package was delivered but you have not received it, please check surrounding areas, verify with neighbors, and contact the shipping carrier directly to open an inquiry. 

Contact Us:

If you have any questions regarding your shipment status or order handling, please reach out to our team:

Drinex USA Customer Support: 
Email: support@drinexusa.com  
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST